To prepare for your Premiere Professional Services residential cleaning,
it's as simple as this:
Please remove clutter so we can effectively clean all surfaces
Find a good spot for your pets so they are comfortable while we clean
Put out clean sheets/towels if we will be changing your linens
Please don’t spend any time cleaning before we arrive! Cleaning homes is what we do, after all, right? We will even review the details of your cleaning plan before we arrive.
Before the Clean
Most customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. For added security, we cross reference all house keys. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.
If something comes up that causes a conflict in your cleaning schedule, just contact us. We appreciate a 72-hour notice, but understand that some situations are just unavoidable. When shorter notice is given, we may charge a small fee.
During the Clean
All employees of Premiere Professionals Services receive a comprehensive background check. If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you're out enjoying some free time.
Our crews complete work Mondays through Fridays, 8:30 a.m. – 4:30 p.m. Along with a smile and an attitude that earns your respect, we arrive with our own cleaning supplies and equipment.
Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.
Payment is requested at the time of the cleaning. We generally we accept cash, checks or (all major) credit cards, Apple Pay, PayPal and CashApp. We also have the capacity to offer electronic invoicing once routine maintenance services have been established, and an active credit card is on file in our offices.
After the Clean
After the initial visit, Premiere Professional Services will follow-up asking for your candid feedback on the services received. If you would ever like to have changes made to your service, those changes will be reflected in your next service date.
Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the specifications of your cleaning plan.
If something is damaged during the course of a cleaning, then we will make every effort to repair, or when necessary, replace the damaged item. That's because we provide all the necessary insurance to protect your home, property and our employees:
Liability: should we damage anything in your home
Bonding: to protect your property
Auto: to protect our vehicles on your property
Workers Compensation: should an employee become injured while in your home
To explore a no-contract (residential) solution to your home cleaning needs with a trusted company, request a no-obligation in-home estimate today!